As Logistics Service Providers by definition provide Logistics Support to their customers, one only has to go back in history to see how the army developed the logistics function from the transportation and storage of critical supplies to the collection of mission critical warfare information.
The Romans started the process. Napoleon followed the approach and military intelligence is now the most visible part of American warfare.
From satellites to unmanned planes to control centers. All are organized to provide the commanders in chief with mission-critical information.
This new need creates new requirements in terms of assets. Best of breed information technology and data exchange protocols now drive the outcomes of the wars and this trend will beome more and more visible.
To provide business intelligence LSPs will need to be able to create long-term linkages with their customers, capture and organize critical information in a way the customer is getting value from this work.
Process excellence, continuously improving the working together is creating the necessary condition for long-term operational relations. Via project and IS mastery the LSP can then leverage these shared processes to provide the customer with value-critical information.
More details in a next section.
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